![]() ![]() It’s been a really positive cultural shift,” says Jeff. ![]() “We’ve really seen the value of being able to funnel requests into a central location, from both recording it to see trends and to streamline the workflow. It’s essential to be able to facilitate those things when we’re upscaling, especially when having personal relationships with everyone is not really possible.” Andrew adds: “Having Jira Software and the Jira Service Management setup gives me the confidence that I can forward a query to someone and it’ll be picked up and dealt with. “The agility of the teams across Canva has increased because of Jira, especially as we’re scaling up,” explains Jeff. ![]() Workflows across the organization have more visibility with Jira Software, increasing team productivity in a remote environment as more distributed workers are added to the mix every month. Recent global events related to COVID-19 have amplified the effectiveness of Atlassian’s cloud products as a fully fledged ITSM solution. “Being able to use that sprint board feature, both for individual team members and also for a high-level overview into what the team is working on, is invaluable,” he says. Software Engineer Andrew Toolan and his team are using two-week sprints in Jira Software to manage their backlog. Everyone across the organization also has access to the edit history, so that’s another layer of security to make sure no one is doing anything dodgy to the documents!” Jeff explains, “They aren’t able to see anything but the documents we send them, because access is restricted through user group access mapping. The company uses external identity provider Okta, which pushes all of the data around users and groupings into Access. “It’s only because of those strict features that we felt comfortable putting this kind of information in Jira Service Management.”Ītlassian Access gives new employees permission to view a restricted set of systems and documents a few days before they start, and Access’ SSO and forced SAML ensure Canva’s security remains intact while providing external system access for contractors. “Who can view HR information is heavily controlled, and there’s a high level of security measures in place too,” says Jeff. Jira Service Management is used for self-directed incident reporting, and by HR to track payroll discussions and updates. Jeff’s team uses Jira Software and Confluence along with Jira Service Management for their ITSM solution – Confluence is used for policy documentation and onboarding new staff, and Jira Software for internal goal-setting. ![]() Can you imagine what it would have been like if all of those were individual Slack messages and emails? I’m really proud of how open we are to change at Canva, and how we can move things along.” “We’re up to ticket number 5,000 now, a year later. It makes collaboration a whole lot easier and facilitates that transparency,” says Jeff, who spun up an internal service desk after seeing his colleague being bombarded nonstop with Slack messages. “Work becomes a lot more visible when it’s all in one place. The open and collaborative functionality of Jira brought all of Canva’s work to one platform for everyone to see Atlassian’s product architecture has allowed different teams within the business to adapt the processes to their needs, or, as Internal Infrastructure guru Jeff Lai puts it, “Jira is like a Swiss Army knife for us.” Through it, Canva is powering their internal recruitment workflow, inventory management, and internal service requests. Atlassian’s cloud products – particularly Jira Software and Jira Service Management – are helping them navigate that formidable challenge.įrom very early on, Canva deployed cloud solutions as a way to track tasks and workflows across Engineering teams. As the business continued to grow, the need for visibility across workflows grew too. Such exponential growth means Canva has had to rapidly scale their internal processes and procedures to keep up with demand. The company has grown from launch in 2013 to more than 1,000 employees in 2020, with more than 40 million people now using Canva worldwide. Canva, the globe’s fastest growing design platform, is on a mission to empower the world to design. ![]()
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